Introduction
TUA-CASA, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.tuacasa.shop (the "Site") and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
TUA-CASA, LLC is a professional computer systems design and technical services company headquartered in Columbus, Ohio. We understand the importance of privacy and are dedicated to maintaining the confidentiality and security of your personal information.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or inquiry form on our Site
- Send us an email, phone call, or other communication
- Request a quote, consultation, or proposal for our services
- Subscribe to our newsletter, blog, or marketing communications
- Register for events, webinars, or training sessions
- Apply for employment or contracting opportunities with us
- Respond to surveys or provide feedback about our services
The personal information we may collect includes, but is not limited to:
- Full name and contact details (email address, phone number, mailing address)
- Company name, job title, and industry
- Project requirements, technical specifications, and service preferences
- Billing and payment information (processed securely through our payment partners)
- Communication history, including emails, notes, and correspondence
- Any other information you choose to share with us
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:
- IP address and approximate geographical location
- Browser type, version, and language preferences
- Operating system and device type
- Pages viewed, time spent on each page, and navigation paths
- Referring website, search engine, or external link
- Screen resolution, color depth, and other device characteristics
- Clickstream data, interaction patterns, and feature usage
- Date and time of your visits
Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, session replay tools, and similar tracking technologies to enhance your browsing experience, analyze website traffic, understand visitor behavior, and support our marketing efforts. Cookies are small text files stored on your device by your web browser that help us provide a more personalized and efficient experience.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality and performance of our Site.
Types of cookies and similar technologies we may use include:
- Essential / Strictly Necessary Cookies: Required for the basic operation and security of our Site. These cannot be disabled.
- Performance & Analytics Cookies: Help us understand how visitors interact with our Site, measure traffic, and identify areas for improvement.
- Functionality Cookies: Remember your preferences, settings, and previous choices to provide a personalized experience.
- Targeting & Advertising Cookies: Used to deliver relevant advertisements, track the effectiveness of our marketing campaigns, and limit how often you see an ad.
- Session Replay Tools: Record anonymized user interactions to help us improve usability and troubleshoot issues.
How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- To provide, operate, and maintain our services, projects, and client relationships
- To respond to your inquiries, service requests, and support needs in a timely manner
- To process and manage project engagements, including scoping, quoting, contracting, and delivery
- To send administrative communications, including updates to our terms, policies, and service changes
- To personalize your experience on our Site and tailor content to your interests
- To analyze usage patterns, conduct research, and improve our website, services, and user experience
- To protect the security and integrity of our Site, systems, and data assets
- To comply with applicable legal obligations, regulatory requirements, and enforce our terms and policies
- To send marketing and promotional communications (with your consent where required by applicable law)
- To evaluate job applications and manage the recruitment process
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, our processing of your personal information is based on the following lawful grounds under the General Data Protection Regulation (GDPR):
- Consent: Where you have given us explicit, informed consent to process your personal data for one or more specific purposes. You have the right to withdraw your consent at any time.
- Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract.
- Legal Obligation: Where we are required to process your personal data to comply with applicable legal or regulatory obligations.
- Legitimate Interests: Where processing is necessary for our legitimate business interests (such as improving our services, fraud prevention, and direct marketing), provided such interests do not override your fundamental rights, freedoms, and privacy interests.
We have conducted a Legitimate Interests Assessment (LIA) to ensure our processing is balanced and transparent. For more information about the specific legal basis applicable to a particular processing activity, please contact us.
Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Service Providers & Business Partners: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, delivering services, processing payments, or providing customer support. These providers are contractually bound to protect your information and use it solely for the purposes we specify.
- Legal Compliance & Enforcement: We may disclose information if required to do so by law, regulation, court order, or other valid legal process, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, reorganization, divestiture, bankruptcy, or sale of all or a portion of our assets, your information may be transferred or assigned as part of that transaction. We will notify you of any such change in ownership or control.
- Protection of Rights & Safety: We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of our clients, employees, or others, including investigating and preventing fraud or security incidents.
- With Your Explicit Consent: We may share your information for any other purpose with your prior, explicit consent.
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law. We do not allow our third-party service providers to use your personal data for their own purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, regulation, or professional standards. Our retention periods are determined based on:
- The duration of our relationship with you or your organization
- Legal, regulatory, tax, and accounting requirements
- Statutes of limitations and potential litigation
- Professional standards and best practices
- Our legitimate business needs and operational requirements
When your personal information is no longer required, we will securely delete, destroy, or anonymize it using industry-standard methods. In some cases, we may retain anonymized or aggregated data for analytical purposes beyond the applicable retention period.
Data Security
We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, accidental loss, or destruction. These measures include, but are not limited to:
- Encryption of data in transit (TLS/SSL) and at rest using industry-standard algorithms
- Strict access controls, authentication requirements, and role-based permissions
- Regular security assessments, vulnerability scans, and penetration testing
- Firewalls, intrusion detection and prevention systems, and endpoint protection
- Employee training and awareness programs on data protection and privacy
- Data backup and disaster recovery procedures
- Vendor and third-party risk management
While we strive to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you and relevant authorities in the event of a data breach as required by applicable law.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information under applicable data protection laws, including the GDPR and similar regulations:
- Right to Access: Request a copy of the personal information we hold about you, along with details about how we process it.
- Right to Rectification: Request correction of any inaccurate, incomplete, or outdated personal information we hold about you.
- Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing: Request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: Request receipt of your personal information in a structured, commonly used, and machine-readable format, and the right to transmit that data to another controller.
- Right to Object: Object to the processing of your personal information based on legitimate interests, including profiling and direct marketing.
- Right to Withdraw Consent: Withdraw your consent at any time where our processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.
- Right to Lodge a Complaint: File a complaint with your local data protection authority or supervisory authority if you believe our processing of your personal information violates applicable law.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your verifiable request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.
California Privacy Rights (CCPA)
If you are a resident of the State of California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information. This section describes those rights and explains how to exercise them.
Your CCPA/CPRA Rights:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (such as completing transactions, detecting security incidents, or complying with legal obligations).
- Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
- Right to Opt Out of Sale/Share: TUA-CASA, LLC does not sell personal information as defined under the CCPA. We also do not share personal information for cross-context behavioral advertising.
- Right to Limit Use of Sensitive Personal Information: We only use sensitive personal information for purposes permitted by the CCPA (such as providing services, ensuring security, and performing verification).
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means we will not deny services, charge different prices, or provide a different level of service based on your privacy choices.
Categories of Personal Information Collected in the Past 12 Months:
- Identifiers (name, email address, phone number, IP address, mailing address)
- Commercial information (services purchased, project history, transaction records)
- Internet or electronic network activity information (browsing history, search history, interaction with our Site)
- Professional or employment-related information (job title, employer, business contact details)
- Inferences drawn from any of the above to create a profile about preferences and characteristics
To make a CCPA rights request, please contact us via email at support@tuacasa.shop or call us at +1(631)920-1599. We will verify your identity using the information you provide. You may designate an authorized agent to make a request on your behalf by providing written authorization signed by you.
Children's Privacy
Our services, website, and content are not directed to, and we do not knowingly collect personal information from, individuals under the age of 16 (or the equivalent minimum age in the relevant jurisdiction). We do not target our services to children, and we do not use any age-based targeting mechanisms designed to attract children.
If we become aware that a child under 16 has provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information from our systems. If you believe that a child has provided us with personal information, please contact us immediately at support@tuacasa.shop so that we can take appropriate action.
International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where our servers and principal place of business are located. These countries may have data protection laws that differ from those in your country of residence.
When we transfer your personal information to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate and suitable safeguards to ensure your information is protected in accordance with applicable data protection laws. These safeguards may include:
- Standard Contractual Clauses (SCCs) approved by the European Commission or relevant supervisory authority
- Binding Corporate Rules (BCRs) where applicable
- Data Processing Agreements (DPAs) with our service providers and partners
- Transfer Impact Assessments (TIAs) to evaluate the legal framework of the destination country
- Technical and organizational security measures appropriate to the nature of the data and the transfer
By submitting your personal information, you acknowledge and agree to such transfer, storage, and processing in accordance with this Privacy Policy and applicable law.
Third-Party Links
Our Site may contain links to third-party websites, plugins, applications, integrations, or services that are not owned, operated, or controlled by TUA-CASA, LLC. This includes links to our partners, clients, social media platforms, and other resources you may find useful.
We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies and terms of service of any third-party websites or services you visit or interact with. Interactions with such third parties are solely between you and the third party and are subject to their own terms and policies.
This Privacy Policy applies solely to information collected by TUA-CASA, LLC through our Site and direct interactions with us.
Changes to This Privacy Policy
We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal or regulatory requirements, operational needs, or for other reasons. Changes will be effective immediately upon posting the updated policy on our Site, with the "Last updated" date revised accordingly.
We encourage you to review this Privacy Policy periodically for any changes. Material changes will be communicated through a prominent notice on our Site or, where appropriate, via email notification. Your continued use of our Site or services after any modifications indicates your acknowledgment and acceptance of the updated policy. If you do not agree with any changes to this Privacy Policy, please discontinue your use of our Site and contact us if you wish to exercise your rights regarding your personal information.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our data collection and processing practices, or your privacy rights, please do not hesitate to contact us:
- Email: support@tuacasa.shop
- Phone: +1(631)920-1599
- Mailing Address:
TUA-CASA, LLC
716 MOUNT AIRYSHIRE BLVD STE 100
COLUMBUS, OH 43235
United States
We are committed to addressing your concerns and will respond to your inquiry as promptly as possible. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection supervisory authority.